Payment, Cancellation & Refund Policy

Adcock Coaching reserves professional time and begins preparing for services based on each client’s purchase. Please review these terms before paying.

Payment before services

Payment is required in full before coaching, document review, preparation, or other paid work begins. Payment plans are not offered.

Completed work is nonrefundable

Fees for services already provided are nonrefundable. Paid work may include:

• Coaching sessions and substantive telephone conversations.
• Reviewing documents, messages, timelines, or other materials.
• Preparing for sessions and organizing information.
• Written feedback and substantive email or text support included in the purchased service.

A scheduled session does not have to occur for authorized work to begin. Time spent working on your behalf counts toward hourly services or prepaid hours. Routine scheduling and billing messages are not charged.

Hourly services and prepaid hours

If you discontinue services, authorized work already completed and applicable cancellation charges will be deducted from your prepaid balance. Any remaining unused balance will be refunded. Time is charged at the rate agreed upon before purchase, with an itemized accounting available upon request.

Monthly coaching packages

Monthly packages reserve coaching availability and the support described at purchase for the agreed service period. Once that period begins and Adcock Coaching makes those services available, the package fee is nonrefundable if you choose not to participate, fail to schedule sessions, or discontinue coaching.

Unused sessions expire at the end of the agreed package period and do not roll over unless otherwise agreed in writing. Included document review or messaging support will not also be charged separately without your advance approval.

Cancellations and missed appointments

At least 24 hours’ notice is required to cancel or reschedule a session. Sessions canceled with less than 24 hours’ notice, or missed without notice, are charged in full or deducted from the package. Late arrivals do not extend the scheduled ending time.

Exceptions may be granted for emergencies at Adcock Coaching’s discretion.

Client participation and outcomes

Coaching requires participation and timely submission of requested information. Changing your mind, resolving your case, changes in court dates, or dissatisfaction with a court or personal outcome do not create a refund entitlement for services already provided or an active monthly package.

Coaching does not guarantee any legal, relationship, financial, or personal outcome. Adcock Coaching provides coaching and organizational support, not legal representation or mental health treatment.

If Adcock Coaching cannot continue

If Adcock Coaching declines or ends services, fees for completed work remain nonrefundable. Unused prepaid hourly funds will be returned. For monthly packages, a fair prorated refund will be provided for the remaining services or availability Adcock Coaching will no longer provide.

If Adcock Coaching cancels a session, the client may reschedule without penalty or receive a refund or credit for that session.

Refund requests

Submit cancellation or refund requests in writing using the email address on your invoice. Adcock Coaching will respond within five business days. Approved refunds will be initiated within ten business days after the amount is confirmed; bank processing times may vary.

This policy does not limit refund or payment-dispute rights provided by applicable law.

Digital Products & Downloadable Forms

All digital purchases—including downloadable forms, templates, guides, and binder inserts—are final and nonrefundable once the purchased files or download access have been delivered, except where required by law.

Refunds are not provided for accidental purchases, duplicate purchases made by the buyer, changes of mind, failure to use the product, or dissatisfaction with a product that matches its description.

Before purchasing, buyers are responsible for reviewing the product description and any listed file formats, software requirements, and printing requirements. Buyers are responsible for having a compatible device, internet connection, and the software needed to open and use the files. Device incompatibility, lack of required software, or difficulty locating or saving a successfully delivered download does not qualify for a refund.

If you cannot locate or access your download, contact Adcock Coaching using the email address on your receipt. We will verify delivery and, when appropriate, resend the download link or provide an alternative delivery method. If a delivery failure or defective file on our end prevents access and we cannot resolve it, we will provide a replacement or refund.

Downloadable materials are educational and organizational resources. They are not legal advice, are not a substitute for an attorney, and do not guarantee acceptance by a court or any particular outcome.

Agreement Required Before Payment

Before completing a purchase, the buyer must actively accept the applicable Payment, Cancellation & Refund Policy using the required checkout checkbox. The checkbox must be selected before payment can be submitted.

Required checkout checkbox wording:

☐ I have read and agree to Adcock Coaching LLC’s Payment, Cancellation & Refund Policy. I understand that digital purchases are final and nonrefundable once files or download access are delivered, except as stated in the policy or required by law.

Client acknowledgment

“I have read and agree to Adcock Coaching LLC’s Payment, Cancellation & Refund Policy. I understand that authorized work outside scheduled sessions counts as paid service and that completed work is nonrefundable.”

Client name: ______________________

Signature: ________________________ Date: __________